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Mackworth Backs Consumer Protection

Mackworth Healthcare Limited is a member of The British Healthcare Trades Association (BHTA), an inaugural member of the Trading Standards Institute’s (TSI) new Consumer Codes Approval Scheme being launched today to give customers greater confidence.

Based in South Wales, Mackworth Healthcare is a proud British manufacturer with over 30 years’ experience in the specific area of moving and handling products, namely patient slings and hoists.

As a member of the BHTA (the UK’s oldest and largest healthcare association, founded in 1917), Mackworth Healthcare Limited is signed up to standards that go beyond our legal obligations in terms of the service we offer. That means customers can expect expert advice on the type of product that’s right for them, clear information about pricing and their cancellation rights, and no pressure selling – ever.

The Consumer Codes Approval Scheme has been given the Government’s official backing by Consumer Minister Jo Swinson, who said it will boost consumer confidence and encourage economic growth.

TSI Chief Executive Leon Livermore said: “The Government recognises the importance of this new scheme, which comes with an important sting in the tail. We will be reinforcing the fact that failure for any trader to comply with an industry code, whose logo they display, is a criminal offence for which they could face fines or imprisonment. We’re not going to be shy in tackling some of the biggest industries that cause the greatest problems to consumers.”

More than 15,000 traders have already signed up to one of nine approved codes of practice. Consumers will be able to look for the TSI Approved Code logo, or search a dedicated database at, for a member of an approved code in their area.

The new scheme includes a Consumer Advisory Panel, but also a permanent position for Citizens Advice on the Board. Citizens Advice Chief Executive Gillian Guy said: “We deal with over a million consumer problems each year and know how difficult it is for people to find a seller they can trust, the Approved Trader Scheme will help to combat this.”

BHTA Director General Ray Hodgkinson MBE said “We want consumers to be able to buy with confidence by going to BHTA member companies. We have powers to investigate and report on any complaints involving our members.  The Code of Practice sets out the standards that they must meet to demonstrate best practice in their business dealings.

“We are delighted that our code has already achieved approval under the new Trading Standards Institute’s Consumer Codes Approval Scheme.  This means that our member companies must trade ethically and professionally.”


Notes to Editors

Please contact Customer Services on Freephone +44 (0)800 779 7218 for further information within Mackworth Healthcare Limited.

For further information about BHTA, contact: Kate Webster, Marketing and Communications Manager., 020 7702 2141 / 07824 556238

To  arrange an interview with an TSI representative, please contact Irja Howie at TSI press office on 0845 608 9430 / 07780 675815 or,  @tsi_uk

About Mackworth Healthcare Limited:

Mackworth Healthcare are proud to have been manufacturing healthcare products in the United Kingdom for more than 30 years serving both UK and global markets.

Created from its original family business, and adhering to its core principals, Mackworth have invested heavily in new product development and technologies for tomorrow’s world of healthcare solutions. Mackworth continues to manufacture to the highest quality control standards by sourcing only the best raw materials, using computer controlled, laser guided sewing processes and high frequency welding technologies.

Mackworth’s history has demonstrated a passion for its engineering specialism, dating back to its founder Dennis Pearson Love in 1982. This carefully controlled production process encompasses a zero defect policy under the guidance of our highly skilled and experienced operatives ensuring product delivery to the very highest levels of expectation.

Mackworth’s pride in its manufacturing origins in South Wales has given it solid roots with which to expand both nationally and internationally. Through strategic partnerships Mackworth have developed global customer services and are able to focus and deliver their unique product range throughout the globe.

In using the original company family values and bringing in enlightened key investors who recognise the enviable skills and capabilities within the organisation, Mackworth Healthcare are able to share its skills and product experience with a much wider audience. By putting together robust strategic business plans, developing new products to provide the best healthcare solutions for its prospective customers and maintaining the excellent links with its current customers Mackworth are proud to deliver on our commitment to excellence and our statement that ‘In our world, people really do matter’.

About the BHTA

The British Healthcare Trades Association (BHTA) is one of the UK`s oldest and largest healthcare associations (founded in 1917).

Its membership – of almost 500 companies employing over 17,000 people – comprises both large and small businesses across the many non-pharmaceutical and assistive technology sectors of the healthcare industry, manufacturing, supplying and serving those with special physical needs and specialist healthcare areas, too.

The products they make and supply are as varied as wheelchairs and scooters, stair lifts, seating and positioning products, patient support surfaces, electronic communication devices, rehabilitation products, stoma and continence products, first aid equipment, aids and services for children and for visually impaired people, and even prosthetics and orthotics.

The BHTA represents large and small companies, organised in one or more of 13 sections covering most sectors of the industry. This unique sectional structure provides a platform for all companies to have an effective voice within BHTA and, through the Association, to influence the development of healthcare policies in the UK.

BHTA members are required to offer enhanced consumer protection, including access to an independent complaints process, protection for customer deposits and respecting consumers in their own homes.

Trading Standards Institute (TSI)

TSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.  We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.

TSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses.

The Trading Standards Institute also hosts the UK European Consumer Centre (UK ECC) which provides consumer advice with regards to cross border disputes within the EU and also the European Consumer Centre Service (ECCS).

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Mackworth is a trading name of Prism UK Medical Ltd, a company registered in England and Wales. No. 04992349 Registered Office: Unit 4, Jubilee Business Park, Jubilee Way, Grange Moor, Wakefield WF4 4TD. VAT Reg. No. 845 6079 03